10DLC by provider · Bandwidth · Critical
Bandwidth 10DLC rejected: Website missing, dead, or under construction
Your Bandwidth registration came back rejected and it points to website missing, dead, or under construction. Bandwidth did not make that call. Here is what the reason means and exactly how to fix it.
Bandwidth showed your A2P 10DLC campaign as rejected, and the reason maps to "Website missing, dead, or under construction". The part that trips people up: Bandwidth did not decide this. It submitted your brand and campaign to The Campaign Registry (TCR) and the carriers, they returned the rejection, and Bandwidth is relaying it back to you.
That is good news for the fix. Because "Website missing, dead, or under construction" is a carrier and TCR requirement rather than a Bandwidth rule, the correction is the same no matter which provider you registered through: Reviewers visit the brand website to verify the business is real and the opt-in exists. A dead or parked domain fails.
Where Bandwidth shows this rejection
Bandwidth shows brand and campaign registration status in its Dashboard (and via the Dashboard API), including the reason for a rejected registration. That reason comes from TCR or the carriers.
Bandwidth is the messenger, not the decider
As a direct carrier-connectivity provider, Bandwidth passes registry and carrier decisions straight through. Treat the rejection text as the carriers' words: it maps to one of the known 10DLC rejection reasons, and that is what you fix before resubmitting.
The fix
Ensure the website is live, describes the business, and (for web opt-in) hosts the consent form and privacy policy.
Same rejection, different provider?
The reason is identical no matter who you registered through.
Common questions
Did Bandwidth reject my 10DLC campaign for website missing, dead, or under construction?
No. Bandwidth submitted your campaign to The Campaign Registry and the carriers, who returned the rejection. Bandwidth relays the reason. You resolve the underlying issue and resubmit through Bandwidth. The fix here: Ensure the website is live, describes the business, and (for web opt-in) hosts the consent form and privacy policy.
Do I need a website to register for 10DLC?
Effectively yes. Reviewers verify the business through its website, and a dead or parked domain is a rejection. It should be live, describe the business, and host your opt-in and privacy policy if you collect consent online.
How do I resubmit after a Bandwidth rejection?
Correct the issue, then resubmit the campaign for review through Bandwidth. Every resubmission is re-reviewed and re-review typically takes one to four weeks, so fix every problem before you resend rather than resubmitting to test it.